Citizens Charter, 2024, 3rd edition
EXTERNAL SERVICES
Request for Customized Trainings
Requests for the conduct of mandated trainings of Cooperative Development Authority (CDA) for Cooperatives
Office or Division: |
Capacity Building Unit |
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Classification: |
Simple |
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Type of Transaction: |
Government to Business Entity (G2B) |
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Who may avail: |
Board of Directors, Officers and Management of any Cooperative |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Request form for Customized Trainings and/or Letter request from the Cooperative |
LCDFI Capacity Building Unit or Requesting Cooperative |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1.1 Send a copy of the Training request form for customized trainings |
None |
1 day |
Capacity Building Officers
Capacity Building Director |
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2.1 Receive Training request form and schedule the training |
Cost of Training Venue, food and materials, Resource Speaker Honorarium and LCDFI AdministrativeCharges |
1 day |
Capacity Building Officers |
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TOTAL |
Cost of Training Venue, food and materials, Resource Speaker Honorarium and LCDFI AdministrativeCharges |
2 days |
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Issuance of Certification as Scholar and Recommendation Letter
Application for certification as a scholar and a letter of recommendation for scholars seeking employment
Office or Division: |
Scholarship Program |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C) |
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Who may avail: |
Scholars |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Letter request |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1.1 Program Officer check the completeness of required information.
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None |
20 minutes |
Program Officer |
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1.2 If details are complete, prepare the Certification/Recommendation Letter |
None |
20 minutes |
Program Officer |
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1.3 Review the Certification affix initials on the document. |
None |
20 minutes |
Immediate Supervisor |
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1.4 Forward the reviewed document to the Head of the Agency for approval and signature. |
None |
20 minutes |
Program Officer |
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1.5 Approved and signed the document |
None |
20 minutes |
Head of the Agency |
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1.6 Forward the signed document to the requesting party. |
None |
20 minutes |
Program Officer |
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None |
None |
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TOTAL |
None |
120 minutes/ 2 hours |
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Issuance of Other requested Certification/document
Request of Certification for other purposes
Office or Division: |
Scholarship Program |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C) |
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Who may avail: |
Scholars |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Letter request |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
Scholar to send letter requesting for Certification with complete details, whichever is applicable:
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1.1 Program Officer check the completeness of required information.
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None |
20 minutes |
Program Officer |
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1.2 If details are complete, prepare the Certification/document |
None |
120 minutes/ 2 hours |
Program Officer |
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1.3 Review the Certification affix initials on the document. |
None |
20 minutes |
Immediate Supervisor |
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1.4 Forward the reviewed document to the Head of the Agency for approval and signature. |
None |
20 minutes |
Program Officer |
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1.5 Approved and signed the document |
None |
20 minutes |
Head of the Agency |
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1.6 Forward the signed document to the requesting party. |
None |
20 minutes |
Program Officer |
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None |
None |
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TOTAL |
None |
220 minutes/ 3 hours and 40 minutes |
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Procurement of Goods and Services
Submission and awarding of bids for procurement of goods and services.
Office or Division: |
Bids and Awards Committee (BAC); End-User Unit |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C); Government to Government (G2G); Government to Business Entity (G2E) |
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Who may avail: |
Prospective Bidders/Suppliers |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Mayor’s/Business Permit (except for government agencies as lessors-Lease of Real Property or Venue) Professional License/Curriculum Vitae (for Consulting Services) PHilGEPS Registration Number (except for government agencies as lessors-Lease of Real Property or Venue) Philippine Contractors Accreditation Board (PCAB) License (Infrastructure) (as needed) Net Financial Contracting Capacity (NFCC) - (Infrastructure) (as needed) Income/ Business Tax Return ( For ABC’s above P500k, except for government agencies as lessors- Lease of Real Property or Venue) Omnibus Sworn Statement ( For ABC’s above 50k-Small Value Procurement and For ABC’s above 500K- Emergency cases & Small Value Procurement) |
Concerned Local Government Unit
Philippine Regulatory Commission
PHilGEPS
PCAB
Bureau of Internal Revenue
GPPB |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
1. Supplier to submit quotation and requirements to BAC Secretariat |
1.1 Receive the documents submitted |
None |
10 minutes |
BAC Secretariat (Bids and Awards Committee) |
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1.2 BAC to evaluate the submitted bids during the regular BAC meeting*
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None |
2 hours
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Bids and Awards Committee |
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1.3 Upon the approval of the Head of the Procuring Entity, BAC Secretariat to prepare and send to the winning supplier the Notice of Award, Notice to Proceed and Purchase Order |
None |
4 hours |
BAC Secretariat (Bids and Awards Committee) |
2. Upon receipt of the Notice of Award, Notice to Proceed and Purchase Order, signs the conforme and submit it to LCDFI |
2.1 Receive the signed Notice of Award, Notice to Proceed and Purchase Order |
None |
10 minutes |
BAC Secretariat (Bids and Awards Committee) |
3. Delivery of goods and/or services |
3.1 Acceptance of goods and/or services |
None |
1 day |
End-User Unit |
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TOTAL |
NONE |
1 day, 6 hours, 20 minutes |
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*Subject to scheduled date of BAC Meeting
Selection and Hiring of Applicants
Selection and Hiring of Interested Applicants for LCDFI Vacant Positions
Office or Division: |
Office of the President-CEO/Executive Director |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C) |
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Who may avail: |
Interested applicants |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Letter of Application with Resume (original) Personal Data Sheet with 2x2 most recent colored photo (original) Transcript of Records (original) Diploma (photocopy) Birth Certificate (original) Resignation Letter (photocopy) and Employee Clearance from previous employer (original) Medical Certificate for fitness to work (CBC, drug test, chest x-ray) (original) NBI Clearance (original) Photocopy of SSS Membership Form E-1 Photocopy BIR Form 2316 or Certification/Waiver of Non- Submission of BIR Form 2316 Marriage Contact (if applicable) (original) Statement of Asset, Liabilities and Net Worth (original) Code of Conduct Certificate Data Privacy Consent Form Employee Non-disclosure Statement Written Exam |
Applicant
LCDFI
School where the applicant graduated School where the applicant graduated Philippine Statistics Authority Applicant
Medical Doctor
National Bureau of Investigation Social Security System
Previous Employer / Applicant
Philippine Statistics Authority
Civil Service Commission or LCDFI
LCDFI LCDFI LCDFI LCDFI |
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CLIENT STEPS. |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1.1 Receive requirements
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None |
30 minutes |
Executive Assistant |
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1.2 Review the submitted documents and schedule the applicant for interview if pre- qualified |
None |
2 hours |
Executive Director
Executive Assistant |
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1.3 Inform applicant of the scheduled interview |
None |
10 minutes |
Executive Assistant |
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2. Arrive at scheduled interview |
2.1 Interview applicant |
None |
3 hours |
Executive Director |
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2.2 If qualified for the position, include in the agenda of the Hiring Committee for approval* |
None |
2 days |
Executive Committee |
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2.3 Upon approval, inform of the assumption date and prepare notice of assumption |
None |
2 hours |
Executive Assistant |
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Total |
None |
2 days, 7 hours and 40 minutes |
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*Subject to scheduled date of Committee Meeting
INTERNAL SERVICES
Processing of Disbursement Vouchers
Payment of various transactions are processed through Disbursement Vouchers (DVs) supported by required documents depending on the nature of transaction.
Office or Division: |
Finance Unit |
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Classification: |
Simple |
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Type of Transaction: |
Government to Citizen (G2C); Government to Business Entity (G2B); Government to Government (G2G) |
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Who may avail: |
LCDFI Officers and Employees |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Please see table below for the list of required documents depending on the nature of transaction. |
Please see table below. |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1.1 Receive the duly accomplished and Box A approved Disbursement Voucher. Check the completeness of supporting documents, if incomplete return immediately to the Unit/Personnel concerned. |
None |
3 hours |
Finance Specialist |
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1.2 Assign control number and record in the QR-FIN-014 Logbook of Payments. |
None |
1 hour |
Finance Specialist |
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1.3 Prepare the Accounting Entries in Box B of the Disbursement Voucher. |
None |
1 hour |
Finance Specialist |
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1.4 Check the accounting entries made, certify availability of fund and completeness of supporting documents. |
None |
5 hours |
Accountant |
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1.5 Disbursement Voucher Approval of Payment. |
None |
1 hour |
President/CEO/HOA |
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1.6 Prepare the corresponding check or debit memo. |
None |
2 hours |
Bookkeeper/Cashier |
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1.7 Sign on the check or debit memo. |
None |
1 day |
President/CEO/HOA and Corporate Treasurer |
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1.8 Prepare the Certificates of Tax Withheld, if applicable. |
None |
30 minutes |
Bookkeeper/Cashier |
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1.9 Check and sign the Certificate/s of Tax Withheld. |
None |
30 minutes |
Accountant |
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1.10 Update the QR-FIN-014 Logbook of Payments to fill the necessary information of Disbursement Vouchers processed and paid. |
None |
1 hour |
Bookkeeper/Cashier |
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1.11 Stamp “PAID” on all documents of Disbursement Vouchers. |
None |
1 hour |
Bookkeeper/Cashier |
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TOTAL |
NONE |
= 3 Days
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*And other additional requisites as mandated by the most recent COA rulings and regulations
Processing of Liquidation of Cash Advance
LCDFI Officers and Employees’ liquidation of cash advance from official travel.
CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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1 to 10 Unit / Personnel Concerned
11 Head of the Agency
12 to 13 Service Provider
14 to 15 Unit / Personnel Concerned
16.1 to 16.5 BAC Secretariat
16.6 to 16.7 Service Provider
16.8 Cashier / Finance Specialist
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Requesting of Petty Cash Fund
LCDFI Officers and Employees request for Petty Cash Fund for small and emergency expenses.
Office or Division: |
Finance Unit |
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Classification: |
Simple |
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Type of Transaction: |
Government to Government (G2G) |
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Who may avail: |
LCDFI Officers and Employees |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Please see table below for the list of required documents depending on the nature of transaction. |
Please see table below. |
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CLIENT STEPS |
AGENCY ACTIONS |
FEES TO BE PAID |
PROCESSING TIME |
PERSON RESPONSIBLE |
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1.1 Receive the duly accomplished and approved SF-FIN-007 Petty Cash Fund Voucher. Check the completeness of supporting documents, if incomplete return immediately to the Unit/Personnel concerned. |
None |
4 hours |
Petty Cash Custodian |
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1.2 Assign control number and record in the Petty Cash Logbook. |
None |
1 hour |
Petty Cash Custodian |
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2. Receive the petty cash and sign on the appropriate “Received” box of the SF-FIN-007 Petty Cash Voucher |
1.3 Release petty cash fund. |
None |
2 hours |
Unit / Personnel Concerned |
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TOTAL |
NONE |
7 Hours |
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CHECKLIST OF REQUIREMENTS |
WHERE TO SECURE |
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Unit / Personnel Concerned
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2.1 to 2.5 Unit / Personnel Concerned
2.5 Inviting Agency / Office 2.6 Service Provider
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3.1 to 3.3 Unit / Personnel Concerned
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4.1 to 4.3 Unit / Personnel Concerned
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5.1 to 5.2 Unit / Personnel Concerned 5.3 Service Provider
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6.1 to 6.2 Unit / Personnel Concerned 6.3 Immediate Supervisor 6.4 Service Provider
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7.1 to 7.3 Unit / Personnel Concerned
7.4 Service Provider
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8.1 to 8.2 Unit / Personnel Concerned 8.3 Property Officer
8.4 to 8.5 Service Provider
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9.1 Unit / Personnel Concerned 9.2 to 9.3 Service Provider
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FEEDBACK AND COMPLAINTS MECHANISM |
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How to send feedback |
Send feedback through any of the following options:
Email: info@landbankfoundation.com Website: www.landbankfoundation.com/contact Write us: LANDBANK Countryside Development Foundation, Inc. 14/F LANDBANK Plaza, 1598 M.H. del Pilar Cor. Dr. J. Quintos Sts. Malate, Manila |
How feedbacks are processed |
Upon receipt of feedback, LCDFI representative will acknowledge the receipt hereof and forward the feedbacks to the Executive Director. |
How to file a complaint |
You may call directly the Office of the Executive Director at (02)8554-8360 or (02)8856-7488. |
How complaints are processed |
Complaints received will be immediately evaluated and an investigation shall start if needed. |
Contact Information of Contact Center ng Bayan(CCB), Presidential Complaint Center (PCC), Anti-Red Tape Act Authority (ARTA). |
Contact Center ng Bayan Direct Line: 1-6565 Mobile No. 0908-8816565 Email: email@contactcenterngbayan.gov.ph
Presidential Complaint Center Trunkline: +63(2)-8736-8645 / 8888 Fax: +63(2)-87368621 Email: pcc@malacanang.gov.ph
Anti-Red Tape Authority Direct Line: 8478-5091/8478- 5099/8478-5093 Email: info@arta.gov.ph; |
List of Offices
Office |
Address |
Contact Information |
Office of the Executive Director |
14F LANDBANK Plaza 1598 M.H. del Pilar cor. Dr. J. Quintos Sts. Malate, Manila |
8554-8360, 8856-7488, 2061, 2062 |
Capacity Building Unit |
14F LANDBANK Plaza 1598 M.H. del Pilar cor. Dr. J. Quintos Sts. Malate, Manila |
8522-0000 LOC. 2063, 2071, 8361 |
Enterprise Development Unit |
14F LANDBANK Plaza 1598 M.H. del Pilar cor. Dr. J. Quintos Sts. Malate, Manila |
8522-0000 LOC. 2061, 2917 |
Accounting/Finance Unit |
14F LANDBANK Plaza 1598 M.H. del Pilar cor. Dr. J. Quintos Sts. Malate, Manila |
8522-0000 LOC. 2063 |